Topic: Frustrated with Site5

[lyonsden5]

I know many of you use Site5 for your personal web sites. I am wondering if you can offer any help.

I set up a website for my work. I use it for email. The problem is, more times than not either the receivers ISP blocks my "site5" email or my own ISP won't let me send it. 

When my ISP blocks it it is usually a temporary issue that lasts a few days, but occurs ever week or two. I can also just send from an alternate email address.

As far as the recipients having my mail blocked it is another issue. Sometimes I won't find out for an hour or so after I sent the email.

From what I have found looking around Site5 and the web it appears that ISPs will automatically block mail from known spam sites. Basically punishing everyone who uses the site because of a few. I have contacted my ISP numerous times. They usually remove the block but a week or two later it's back on.

It is VERY frustrating and very unprofessional for me to have to use multiple email account just to send a customer an email. Has anyone else experienced something like this? Any suggestions as to what to do? I hate to go through the hassle of moving my site but at this rate I will most likely have to do that.

Thanks in advance for the comments.

[Achim]

I am sorry to hear of your troubles. I don't use Site5 for mail myself (except the main IMAP for the cron reports) and am not really knowledgeable about mail in general. I know it's troublesome if your mail provider is blacklisted, Yahoo is often times blacklisted too. I am surprised though the blacklist the provider wholesale rather than the domain (but I again, I obviously lack knowledge and mayube that's all very logical).

Heck I am sorry for writing this since you probably opened the thread hoping to find actual advice. Hopefully someone else will chime in before you return...

[lyonsden5]

LOL - No Problem Achim. Sometimes just talking will help solve issues by triggering a memory, an idea or something like that.  Thanks for the reply.

This is the type of message I will get (sometimes)

http://www.barracudacentral.org/reputation?ip=74.53.3.207

The IP address listed isn't even mine but obviously is related to the mail server somehow.

[Najemikon]

I have to deal with this a lot before. Do Site5 offer any Reverse DNS services? I'm a little rusty, but seem to remember that it can help because it forces the recipients ISP to kind of "double check" the actual name of the sender. It helps them find more spam too because if your domain is "Cheapviagra.com" they'll spot you even easier...

[Touti]

The problem is that many ISP's and companies will flag a host as a spamming machine instead of an IP address or a domain name.  Although frustrating for us this makes perfect sense since spammers could have 100's of IP addresses and/or domain names on the same machine and use them to send spam.  This would make it very time and ressource consuming for another host to identify spamming IP's and blacklist them.  That's why most systems are setup to flag a whole host when the level of spam from that host gets too high.

This is obviously a problem on shared hosting because sometimes there's hundreds of accounts on the same server and every few weeks one of them will get hacked and start spamming.