http://www.thecnl.comC&L Internet Club.
I just found this site, it seems to be like a club where you get a ranking based on your purchase habits, the more you buy the higher your ranking is, high ranking = better discounts.
This is part of their General Policy.
Defective Replacement Policy
1. The manufacturer's decision is final in the determination of whether a disc is defective. In particular, we do not warranty transfer quality, audio reproduction, letterboxing, or any other manufacturer conditions. Returns will not be allowed due to dis-satisfaction with the "print quality" of any discs.
2. A defective return authorization number (RA#) must be obtained prior to a customer returning any defective discs. An RA# may be requested by contacting our customer service.
3. An RA# will be assigned via E-Mail to the customer's E-Mail address. The assigned RA# must be attached to the defective disc together with the precise location (side/time/frame) and nature of the defect clearly specified. Discs sent without an RA# will be returned to the customer freight collect. Defective discs must be sent freight prepaid to
C&L InterNet Club
100 - 3731 North Fraser Way
Burnaby, BC Canada V5J 5J2
4. The customer is responsible for all shipping charges "to" and "from", related to replacing defects. In the case of shipping error by C&L, the customer will be credited with one free shipping on the next order.
5. Defective confirmation often requires a minimum 4 weeks processing time. A credit note based on the lower of the original purchase price or the current replacement cost will be issued only after thorough examination.
6. If the customer wants to replace the confirmed defective disc, he/she will have to place a new order based on the current price. The current price may not be same as the original purchase price.
7. Rejected defective discs will be returned to the customer at the customer's expense.
8. Damage Product Claim
* Be sure to note damaged product when signing the delivery waybill.
* C&L is not responsible for replacement of damaged product signed for as acceptable.
* Fax a copy of the delivery receipt (604-327-3472) with the damage clearly and specifically marked. (Be sure to include your membership number.)
* Send us an E-mail stating the problems and we will contact the freight carrier and file a claim.
* Upon receipt/verification of a damage claim from the carrier, we will reship the product or credit for product damaged at the invoice price upto the maximum available freight insurance.
So let me see if I get this straight. If
they mail me a broken disc, I need an RMA #, I need to pay to send it back to them and after 4 weeks I'm gonna get a credit but at the lowest of the price I paid or current price. Now if I want to replace the broken DVD
they shipped me because
they didn't bother shaking the box a little to see if there was scary noises coming out of it, then I have to place a new order and if the price has gone up it's just too bad for me.
In other words, here's their General Policy "If we fuck up you're getting screwed". They just lost a new future client.
