Topic: HMV

[ninehours]

South Park Series 12 and 13 (Blu-ray) £1.99 each, Has to be a miss-price but Worth a punt

HMV

[Najemikon]

I'm guessing they should be 10.99, as priced at Amazon and a couple of others.

[dfmorgan]

Just received the following e-mails:-

Dear hmv Customer
 
We are writing to you in relation to your order for the following item:
 
Cat No: BSP2096
Artist: TV COMEDY ANIMATED
Title: SOUTH PARK SEASON 12
Format: BLU   BLU-RAY DISC
       
We are very sorry, but it has come to our attention that the item appeared on our website with the incorrect price of £1.99, instead of £39.99. We will not therefore process your order.
 
The terms and conditions governing our online sales state that your order is only accepted, and a contract between us formed, when hmv receives payment for the goods you have ordered. hmv has not yet taken payment for the goods listed above, nor taken the final step of confirming the shipment of your order to you by email (please see point b. in the section entitled ‘The Contract Between US’ on the first page of our Terms and Conditions). We are therefore under no legal obligation to sell the item to you at the incorrect price.
 
Please accept our sincere apologies for this error. We don’t like having to take this course of action, and apologise that we have had to do so in this instance.
 
If you would still like to order the item at the retail price of £39.99, you may do so via the hmv website.
 
Kind Regards
 
Online Customer Service Team

and

Hi

We're getting in touch to let you know that all or part of your recent order from hmv.com has been cancelled, as per our previous correspondence:

Order no: nnnnnnnn
Qty   Format   Artist   Title   Price
1   BLU   TV COMEDY ANIMATED   SOUTH PARK: SEASON 12: 3BLU   £1.99

If you've got any questions, feel free to contact us on 0845 603 8576. We're open from 9am - 6pm, Monday to Friday. Or drop us an email at website.service@hmv.co.uk

Thanks,

Online Customer Service Team

Season 13 is no go as well as I have got the cancellation notice for that

[Najemikon]

Weird. They're sending mine. 

(click to show/hide)

I bet, just for a split second, you went  ...  Nah, they cancelled mine too. To be expected though.

[ninehours]

Always confused me how they can get away with this, go into one of their shops and see something on the shelf and it is incorrectly price and they honour it, i went into Asda this morning on the way home and they had Drag Me to Hell on the shelf marked up at £5 took it to the till and it scanned at £8 there was no argument they just did it for the shelf price

[Najemikon]

To be fair to them, there has to be more protection on-line because technology can be to blame, let alone data operators who may not spot a missed decimal point or something. In a shop, there is absolutely no excuse because they can see the prices as easily as anyone else and they have to glue them to shelf, which at least explains somewhat why mistakes can be more dramatic. I know you might think I'm making excuses for them, but it still sticks in my mind about an on-line firm (Encore?) years ago that folded because they tried to honour prices following their system going nuts. Stuff was very cheap, as well as one or two items priced way too high. I got one of the Angel boxsets for £30, when it should have been £75, but other people were taking the piss and buying everything they could, obviously to sell on. Like I say, they went bust, which no-one deserves.

Where HMV have failed is just dismissing it. Amazon do the same, sending you a mail that basically says "tough". I remember when Play did it though and sent a 10% voucher as apology. Then, they cancelled the voucher and replaced it with one for £10 instead! The irony is, as is so often the case, I wasn't actually bothered about the item I'd tried to buy.

[dfmorgan]

Weird. They're sending mine. 

(click to show/hide)

I bet, just for a split second, you went  ...  Nah, they cancelled mine too. To be expected though.

lol  yep you got me

[Tom]

You also have to consider, that online a mislabled price spreads like fire and probably a lot of people (hundreds or maybe thousands of people) are ordering it. It could potentially ruin a business. As far as I remember, in the early days of online shopping when not yet a lot of people were ordering online, chances were better that shops were honoring mislabled prices.

[ninehours]

Underworld trilogy Blu-ray @ HMV £12.79

[ninehours]

20% off at HMV Use code 20OFFHMV apparently ends Monday so be quick

[ninehours]

Tangled: Blu-ray £8.49

Linky