I've heard that a lot! But if you want to get into support calls...
User rings tech support. PC won't turn on. Support try all the usual things, checking cable connections, etc. Finally decide it is dead, and nothing can be done. They ask user for the serial number, which is of course on the back. The user says he can't see the back properly, because it is too dark without the light on. "Why can't you put the light on?", they ask. "Because there is a power cut..." comes the reply!!!
I had a customer bring a small laser printer in for repair. All the pages are dirty when printing. Not only that, sometimes you can read things in the marks! I suggest the logic board is shot and it's corrupting the image. They insist not because it prints things,
they didn't ask for. The Twilight Zone theme goes through my mind as I start to dismantle the unit to check the drum. First things first, remove the paper tray... which I found was full of paper already printed on, possibly from a fax machine.
Then there was the customer who rang us and had a fit about the diabolical service. How we promise to respond within four hours, but she emailed us days earlier and got no answer! I get her to calm down, apologise for the obvious, but unusual breakdown in our system, and would she mind please explaining the problem and I promise to make it a priority. How her email got lost, we don't know, but lets move forward. What is the problem? Her email hasn't been working.
That's right... her email wasn't working. So she emailed us to ask for help. She did quickly realise her mistake and did apologise. Personally, I'd have ran away...
