Today I received a shipment from Amazon.com. One of the discs was a floater and had been shaken around the Keep case so badly, that it was scratched beyond recognition
![Cry :'(](http://www.dvdcollectorsonline.com/Smileys/classic/cry.gif)
I've had floaters before, but none had been scratched so badly; I checked this one with a software and returned error after error after error.
I initiated the return shipment procedure with Amazon, which is done online and eventually received an e-mail saying, that I don't even need to resend the old disc, as shipping costs from Taiwan would exceed the value of the product!
![Yahoo ! :yahoo:](http://www.dvdcollectorsonline.com/Smileys/classic/yahoo.gif)
They are going to resend the replacement free of charge to me (normally you need to pay for the product again, if you don't send it back). I have a free coaster now
![Laugh :laugh:](http://www.dvdcollectorsonline.com/Smileys/classic/laugh.gif)
![Thanks ! :thanks:](http://www.dvdcollectorsonline.com/Smileys/classic/thanx.gif)
Amazon.